Motoring Services Agencies Business Plans for 2021 to 2022

Publication of the business plans for motoring agencies of the Department for Transport


Baroness Vere of Norbiton
Baroness Vere of Norbiton

Written Statement to Parliament


I am pleased to announce the publication of the 2021 to 2022 business plans for the Department for Transport’s motoring agencies – the Driver and Vehicle Licensing Agency (DVLA), the Driver and Vehicle Standards Agency (DVSA) and the Vehicle Certification Agency (VCA).


The business plans set out:

  • the key business priorities that each agency will deliver and any significant changes they plan to make to their services

  • the key performance indicators, by which their performance will be assessed

These plans allow service users and members of the public to understand the agencies’ plans for delivering their key services, progressing their transformation programmes and managing their finances.


The business plans will be available electronically on GOV.UK and copies will be placed in the libraries of both Houses.